Anatomy of a process mapping workshop

  title={Anatomy of a process mapping workshop},
  author={Jan F{\"u}lscher and Stephen G. Powell},
  journal={Bus. Process. Manag. J.},
Many tools are in use for representing and analyzing business processes, but little information is available on how these tools are used in practice by process design teams. This paper analyzes one process mapping workshop in detail. Over three days, two facilitators and five representatives of the organization and business functions redesigned the core auto insurance business at a mid‐size Swiss insurance company. The mapping tool used during the session was IDEF0. The purpose of this paper is… 
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Von der Strategie bis zum Workflow — Praxisbericht der Secura Versicherungen
Bei den SECURA-Versicherungen begannen sich einzelne Verantwortungstrager Mitte 1993 intensiv mit den Themen “Business Process Reengineering” und “Workflow-Management” auseinanderzusetzen. Neben den
Innovation: The Attacker's Advantage
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