Anatomy of a process mapping workshop

@article{Flscher1999AnatomyOA,
  title={Anatomy of a process mapping workshop},
  author={Jan F{\"u}lscher and Stephen G. Powell},
  journal={Bus. Process. Manag. J.},
  year={1999},
  volume={5},
  pages={208-238}
}
Many tools are in use for representing and analyzing business processes, but little information is available on how these tools are used in practice by process design teams. This paper analyzes one process mapping workshop in detail. Over three days, two facilitators and five representatives of the organization and business functions redesigned the core auto insurance business at a mid‐size Swiss insurance company. The mapping tool used during the session was IDEF0. The purpose of this paper is… 
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