Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field

  title={Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field},
  author={Christoph Peters and Ivo Blohm and Jan Marco Leimeister},
  journal={J. of Management Information Systems},
Telemedicine services may improve the quality of life of individuals while also reducing the costs of service provisioning. They represent an important but as yet understudied type of complex services that integrates many stakeholders acting in service value networks. These complex services typically comprise a combination of information technology (IT) services and highly person-oriented, non-IT services, and are characterized by long service delivery periods. In such an environment, it is… CONTINUE READING

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