Analyzing the impact of a firm's capability on outsourcing success: A process perspective

@article{Han2008AnalyzingTI,
  title={Analyzing the impact of a firm's capability on outsourcing success: A process perspective},
  author={Hyun-Soo Han and Jae-Nam Lee and Yun-Weon Seo},
  journal={Inf. Manag.},
  year={2008},
  volume={45},
  pages={31-42}
}
We investigated the effect of a firm's resource capabilities and interaction processes on the success of IT outsourcing. Grounded in available literature on outsourcing relationship and process theory as well as a resource-based view of the IT resource capability, a conceptual model was composed to examine the causal structure of capability, process, and relationship in IT outsourcing. We identified the firm's resource capability factors and, based on the premise that relationship intensity… CONTINUE READING

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