Analyzing IT Outsourcing Contract Outcomes: The Role of Intermediaries

Abstract

In spite of the prevalence of IT outsourcing, the outcome of IT outsourcing contracts have been less than stellar. However, despite industry reports about dissatisfaction with the performance of IT outsourcing initiatives, there is a lack of research examining the outcome of IT outsourcing contracts. Given the difficulties in selecting appropriate vendors… (More)

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Cite this paper

@inproceedings{Bapna2010AnalyzingIO, title={Analyzing IT Outsourcing Contract Outcomes: The Role of Intermediaries}, author={Ravi Bapna and Alok Gupta and Gautam Ray and Shweta Singh}, year={2010} }