# Analysis of Mx/G/1 queues with impatient customers

@article{Inoue2018AnalysisOM,
title={Analysis of Mx/G/1 queues with impatient customers},
author={Yoshiaki Inoue and Onno J. Boxma and David Perry and Shelemyahu Zacks},
journal={Queueing Syst. Theory Appl.},
year={2018},
volume={89},
pages={303-350}
}
• Published 1 August 2018
• Queueing Syst. Theory Appl.
This paper considers a batch arrival $$\hbox {M}^{\mathrm {x}}/\hbox {G}/1$$ queue with impatient customers. We consider two different model variants. In the first variant, customers in the same batch are assumed to have the same patience time, and patience times associated with batches are i.i.d. according to a general distribution. In the second variant, patience times of customers in the same batch are independent, and they follow a general distribution. Both variants are related to an M/G/1…
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