Analysis and evaluation of capability elements of logistics enterprise based on customer value

@article{Jia2008AnalysisAE,
  title={Analysis and evaluation of capability elements of logistics enterprise based on customer value},
  author={Wei Jia and Mingli Zhang and Bao Wang},
  journal={2008 International Conference on Service Systems and Service Management},
  year={2008},
  pages={1-7}
}
The competition advantage stems from value creation for customers. Focusing on logistics enterprises, customer value composition are identified and a three-hierarchy framework is presented from a view of creating and delivering superior customer value. It is considered that an enterprise should build three types of competences: external knowledge absorption… CONTINUE READING