Analysis Effectiveness of Flow Warranty Claim Management in Automotive Company

  • Syurwana Farwita
  • Published 2017


Handling of warranty claim on the automotive company is one way to attract customers. This management involved a lot of labor, work-time and the company's investment. The customer complaints are a lack of employee attention, checks, and artistry, and claims after the service process. The aim of this study is to assess the effectiveness of the handling of… (More)


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