An overview of IT service management

  title={An overview of IT service management},
  author={Stuart Diaz Galup and Ronald Dattero and Jim J. Quan and Sue Conger},
  journal={Commun. ACM},
“To the majority of computer scientists, whether in academia or industry, the term “services” is associated with Web services and service-oriented architectures. However, there is a broader story to be told of the remarkable growth of the service sector, which has come to dominate economic activity in most advanced economies over the last 50 years. ... The opportunity to innovate in services, to realize business and societal value from knowledge about service, to research, develop, and deliver… CONTINUE READING
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