An Overview of Customer Satisfaction Models

@inproceedings{Hom2001AnOO,
  title={An Overview of Customer Satisfaction Models},
  author={Willard C. Hom},
  year={2001}
}
DOCUMENT RESUME 

References

Publications referenced by this paper.
SHOWING 1-10 OF 11 REFERENCES

" Consumer Satisfaction with Marketing Education : Extending Services Theory to Academic Practice

  • S. A. Taylor
  • Journal of Consumer Satisfaction…
  • 1996
2 Excerpts

" The Reliability of Difference Scores : A Re - Examination

  • J. Chiou, R. A. Spreng
  • Journal of Consumer Satisfaction…
  • 1996
1 Excerpt

" Consumer Satisfaction and Students : Some Pitfalls of Being Customer Driven

  • R. Olshavsky, R. A. Spreng
  • Journal of Consumer Satisfaction…
  • 1995
1 Excerpt

" A Comparison of Current Models of Consumer Satisfaction / Dissatisfaction

  • S. Erevelles, C. Leavitt
  • Journal of Consumer Satisfaction…
  • 1992
1 Excerpt

" Encounter Satisfaction Versus Overall Satisfaction Versus Quality

  • M. J. Bitner, A. R. Hubbert
  • 1991

A Critical Review of Consumer Satisfaction

  • Y. Yi
  • In V.A. Zeithaml (Ed.), Review of Marketing,
  • 1990
1 Excerpt

" The Dimensionality of Consumer Satisfaction / Dissatisfaction : An Empirical Examination

  • R. D. Mackoy, R. A. Spreng
  • Journal of Consumer Satisfaction…

" The Relative Impact of Expectations , Performance , and Disconfirmation on Customer Satisfaction : The Moderating Role Of Buyer Expertise

  • P. J. Prenshaw, R. D. Straughan, R. D. Anderson

" The Role of Product / Service Experience in The Satisfaction Formation Process : A Test of Moderation

  • N. J. Morgan, J. S. Attaway, M. Griffin
  • Journal of Consumer Satisfaction…

Similar Papers

Loading similar papers…