An Investigation of the Information Center from the User's Perspective

  title={An Investigation of the Information Center from the User's Perspective},
  author={James C. Brancheau and Douglas R. Vogel and James C. Wetherbe},
  journal={DATA BASE},
This paper reports the findings of a field study conducted to obtain the end-user's viewpoint regarding the Information Center as a concept, and as an organization deployed in the user's own company. The study was conducted during 1985, and involved over 50 end-users in five Fortune 1000 corporations. Semi-structured interviews were used to obtain the user's viewpoint on such issues as: the importance of information center services, the effectiveness of those services as delivered in the user's… CONTINUE READING
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