An Investigation of Customization in ERP System Implementations

  title={An Investigation of Customization in ERP System Implementations},
  author={Marcus A. Rothenberger and Mark Srite},
  journal={IEEE Transactions on Engineering Management},
This research investigates why certain enterprise resource planning (ERP) system adopters have pursued high levels of software customization during implementation despite the generally accepted best-practice heuristic of limiting customization. Qualitative data from ERP adoption projects and consultants working with ERP implementations have been collected. This study empirically identifies customization drivers and explains their relationship to customization. The results suggest that high… CONTINUE READING
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