An Integrated Model for E-CRM in Internet Shopping: Evaluating the Relationship between Perceived Value, Satisfaction and Trust

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@inproceedings{Kim2016AnIM, title={An Integrated Model for E-CRM in Internet Shopping: Evaluating the Relationship between Perceived Value, Satisfaction and Trust}, author={Changsu Kim and Weihong Zhao and Kyung Hoon Yang}, year={2016} }