An Integrated Labor-Management System for Taco Bell

  title={An Integrated Labor-Management System for Taco Bell},
  author={Jackie Hueter and William W. Swart},
Taco Bell Corporation has approximately 6,490 company-owned, licensed, and franchised locations in 50 states and a growing international market. Worldwide yearly sales are approximately $4.6 billion. In 1988, Taco Bell introduced six core-menu items for the reduced price of 59 cents and offered free drink refills. Taco Bell has since continued to change and innovate. Its new strategy meant restructuring the business to become more efficient and cost-effective. To do this, the company relied on… 

Figures and Tables from this paper

Joint Demand and Capacity Management in a Restaurant System

Optimal Scheduling of Waitstaff with Different Experience Levels at a Restaurant Chain

Restaurants often face strong pressure to reduce costs. Managers regularly respond by hiring temporary or part-time workers and by trying to reduce the size of the workforce as much as possible,

Coordination of staffing and pricing decisions in a service firm

Using queueing theory framework, profit maximization models for jointly determining the price and the staffing level in a service company are developed and convexity of the single-variable subproblem under certain plausible assumptions on the demand and staffing cost functions is shown.

Real-Time Work Schedule Adjustment Decisions: An Investigation and Evaluation

The results indicate that the computer based heuristics achieve higher profit improvement than experienced managers and there is a trade-off between schedule stability and profitability so that more extensive schedule revisions generally result in higher profitability.

Coordinating Service-Sensitive Demand and Capacity by Adaptive Decision Making: An Application of Case-Based Decision Theory

An adaptive decision process based on case-based decision theory (CBDT) for the price-capacity problem is developed and it is shown that a CBDT DM in this setting eventually finds the optimal solution.

Restaurant Table Management to Reduce Customer Waiting Times

ABSTRACT Long waiting times can be a major source of customer dissatisfaction. Restaurant table management is an effective operational strategy that can be used to reduce waiting time, improve seat

The Use of Acceptable Customer Waiting Times for Capacity Management in a Multistage Restaurant

This study took an integrated approach to restaurant capacity management by capturing major types of capacity and multiple stages of service and incorporating customers’ expectations. A simulation



An object oriented simulation model for determining labor requirements at Taco Bell

This paper describes the application with particular attention to the object oriented simulation model that determines the amount and deployment of labor required in a restaurant in order to meet a given level of sales while delivering quality, service, cleanliness and value to its customers.

Simulation Modeling Improves Operations, Planning, and Productivity of Fast Food Restaurants

This paper describes how a major fast food restaurant system uses simulation to dramatically improve efficiency, productivity, and sales in its more than 3,000 restaurants worldwide. With a capacity

Generalized Lagrange Multiplier Method for Solving Problems of Optimum Allocation of Resources

The usefulness of Lagrange multipliers for optimization in the presence of constraints is not limited to differentiable functions. They can be applied to problems of maximizing an arbitrary real

Computerized work measurement

  • Handbook of Industrial Engineering
  • 1982

Tour Scheduling and Task Assignment of a Heterogeneous Work Force: A Heuristic Approach

A computerized heuristic procedure is proposed and demonstrated capable of producing a labor schedule requiring at most minor refinement by a manager of workers who differ in their times of availability and task qualifications.

Simulation of waiting-line systems

Interactive Forecasting

  • Interactive Forecasting
  • 1978