An ITIL-based IT Service Management Model for Chinese Universities

@article{Zhen2007AnII,
  title={An ITIL-based IT Service Management Model for Chinese Universities},
  author={Wang Zhen and Zhang Xin-yu},
  journal={5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007)},
  year={2007},
  pages={493-497}
}
Considering the exigency of establishing an IT service management model that accords with the characteristics of universities, this paper has developed the organization model, the process model and the technology model of campus IT service management based on the ITIL theory and the realities of Chinese universities. 

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suling, Modern IT Service Management

  • Cao hanping, Wang qiang, Jia
  • 2005
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