An Evaluation of Understandability of Patient Journey Models in Mental Health

@article{Percival2016AnEO,
  title={An Evaluation of Understandability of Patient Journey Models in Mental Health},
  author={Jennifer C. Percival and Carolyn McGregor},
  journal={JMIR Human Factors},
  year={2016},
  volume={3}
}
BACKGROUND There is a significant trend toward implementing health information technology to reduce administrative costs and improve patient care. [] Key MethodMETHOD Five business process modeling techniques were used to represent a selected patient journey. A mix of both qualitative and quantitative methods was used to evaluate these models. Techniques included a focus group and survey to measure usability of the various models.

Figures and Tables from this paper

Embedding the Pillars of Quality in Health Information Technology Solutions Using “Integrated Patient Journey Mapping” (IPJM): Case Study
TLDR
In this paper, a design tool called Integrated Patient Journey Mapping (IPJM) is presented that was developed to assist multidisciplinary teams in designing effective HIT solutions to address the 3 core pillars of health care quality.
The ‘Integrated Patient Journey Map’: A Design Tool for Embedding the Pillars of Quality in Health Information Technology Solutions (Preprint)
TLDR
Findings indicate that IPJM offered a constructive tool for multidisciplinary teams to work together in designing an HIT solution, through mapping the physical and emotional journey of patients for both the current service and the proposed connected health service.
Embedding the Pillars of Quality in Health Information Technology Solutions Using “Integrated Patient Journey Mapping” (IPJM): Case Study (Preprint)
TLDR
The findings indicate that IPJM offered a constructive tool for multidisciplinary teams to work together in designing an HIT solution, through mapping the physical and emotional journey of patients for both the current service and the proposed connected health service.
Improving Patient Safety and Health Care Quality through Health Information Technology: AUBMC Case Study
  • Maryam Zeayter
  • Medicine, Political Science
    International Journal of Academic Research in Business and Social Sciences
  • 2021
TLDR
Data accuracy is the most important achieved result stated by the interviewers after conversion from paper to electronic systems in AUBMC, following customer satisfaction, improved healthcare quality, and patient safety.
Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience
TLDR
An analysis of the patient journey revealed 3 critical needs for a more patient-centered process: making the patient health goal visible, instigating transparent, shared decision-making, and using a closed-loop communication process.
Research methods from human-centered design: Potential applications in pharmacy and health services research.
A Narrative Review of the Patient Journey Through the Lens of Non-communicable Diseases in Low- and Middle-Income Countries
TLDR
This paper aims to provide a theoretical framework outlining common touchpoints along the patient journey for NCDs in LMICs, and recommend strategies to improve patient experience, satisfaction, and disease outcomes at each touchpoint.
Patient journey mapping: Integrating digital technologies into the journey
TLDR
A novel approach to patient journey mapping for supporting reasoning and decision making about how technological tools could be integrated into a patient’s health journey is discussed.
Using customer journey mapping to improve public services: A critical analysis of the literature
Abstract Providing clients with public services that will meet their needs and expectations requires not only testing their satisfaction. In order to better improve service processes in the context
...
...

References

SHOWING 1-10 OF 84 REFERENCES
A Design for Modelling the Impact of Information and Communication Technologies on Patient Journeys in Neonatal Intensive Care Units
This paper presents the conceptual model of a survey and knowledge translation methodology to enable the assessment of the implementation of technology in neonatal intensive care units (NICUs) in
Multi-dimensional knowledge translation: Enabling health informatics capacity audits using patient journey models
This paper presents a multi-dimensional approach to knowledge translation, enabling results obtained from a survey evaluating the uptake of Information Technology within Neonatal Intensive Care Units
Patient care information systems and health care work: a sociotechnical approach
  • M. Berg
  • Medicine
    Int. J. Medical Informatics
  • 1999
The Fusion of Clinical Guidelines with Technology: Trends & Challenges
TLDR
The purpose of this research project is to present a literature review to further understand the trends and challenges of implementing HIT use within clinical guidelines and ideas for future research in the area of clinical guideline development and HIT implementation.
Research Paper: Describing and Modeling Workflow and Information Flow in Chronic Disease Care
TLDR
Ten guidelines for design of HIT to support chronic disease care are developed, including recommendations to pursue modular approaches to design that would support disease-specific needs.
Organizational issues in the implementation and adoption of health information technology innovations: An interpretative review
Meeting patient expectations: healthcare professionals and service re-engineering
  • A. Laing
  • Medicine, Political Science
    Health services management research
  • 2002
TLDR
This paper explores the responses of healthcare professionals to service redesign initiatives implemented in acute NHS hospitals in Scotland and considers the implications of such professional responses for the development of patient-focused service delivery.
Mediation of adoption and use: a key strategy for mitigating unintended consequences of health IT implementation
TLDR
This paper uses the technology use mediation framework to examine the work of a group of nurses who serve as mediators of the adoption and use of a barcode medication administration system in an inpatient setting.
An Exploration of the Barriers to the Adoption of Information Technology in Australian Aged Care Industry
TLDR
The research findings will provide strong evidence to support the development of effective technology diffusion strategies, guidelines and procedures to help the industry, government, medical software company and various stakeholders to fully harness the benefits of IT investment in Aged Care.
...
...