An Evaluation of Cyber-Bookshops: The WebQual Method

@article{Barnes2001AnEO,
  title={An Evaluation of Cyber-Bookshops: The WebQual Method},
  author={Stuart J. Barnes and Richard T. Vidgen},
  journal={International Journal of Electronic Commerce},
  year={2001},
  volume={6},
  pages={11 - 30}
}
  • S. Barnes, R. Vidgen
  • Published 1 September 2001
  • Business
  • International Journal of Electronic Commerce
This paper describes the use of WebQual 2.0 to evaluate Internet bookshop Web sites. Initially applied in the domain of information-intensive Web sites, WebQual 2.0 has been extended and refined to encompass an interaction-quality perspective on e-commerce Web sites. Its development draws on an analysis of the service-quality literature. WebQual assesses Web site quality from the "voice of the customer" perspective, an approach adopted in quality-function deployment. It is used to assess… 
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