An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process

@article{Yoon2005AnES,
  title={An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process},
  author={YongKi Yoon and Kun Shin Im},
  journal={JGIM},
  year={2005},
  volume={13},
  pages={55-76}
}
Many companies have recently been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and experts’ interviews, we propose the evaluation system of… CONTINUE READING
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