An Ethical Stakeholder Approach to Crisis Communication: A Case Study of Foxconn’s 2010 Employee Suicide Crisis

  title={An Ethical Stakeholder Approach to Crisis Communication: A Case Study of Foxconn’s 2010 Employee Suicide Crisis},
  author={Kaibin Xu and Wenqing Li},
  journal={Journal of Business Ethics},
We have conducted a case study of Foxconn’s suicide crisis when 12 Foxconn employees committed suicide during the first 5 months of 2010. In this case study, we have examined Foxconn’s crisis communication strategies during the critical period and explored the failure in crisis communication in terms of the stakeholder approach. Our findings show that Foxconn adopted a mixed response strategy by trying to address the concerns of various stakeholders while refusing to take responsibility for the… Expand
Care Ethics and Crisis Communication: Examining Two Experiences in South America
Framed by the normative dimension of the crisis communication literature, this study examines and compares the messages conveyed by two large companies in the South American extractive industry whenExpand
Care in Crisis: An Applied Model of Care Considerations for Ethical Strategic Communication
Crises ranging from organizational wrongdoings to natural disasters cause destruction and even deaths. Communication is crucial for reducing harm and protecting public interest. This work formsExpand
Did BP Atone for its Transgressions? Expanding Theory on ‘Ethical Apology’ in Crisis Communication
Ethical communication during crisis response is often assessed by external perceptions of the organization's intentions, rather than an assessment of the organization's communicative behaviors. ThisExpand
Application of two under-researched typologies in crisis communication: Ethics of justice vs. care and public relations vs. legal strategies
Abstract This study investigates organizations’ crisis responses by adopting two extant, under-researched typologies—public relations vs. legal strategies and ethics of justice vs. care approaches.Expand
Ethical crisis communication on social media: Combining situational crisis communication theory, stakeholder theory, & Kant's categorical imperatives
This guide was created to serve as a tool for crisis communications to assist in crafting ethical responses to crises using social media as the primary communications channel. The guide combinesExpand
Surviving a Crisis: How Crisis Type and Psychological Distance Can Inform Corporate Crisis Responses
This research examines how one’s construal level of a crisis differs by crisis type, and how the interplay of crisis type (self-threatening vs. society-threatening) and apology appeal type (emotionalExpand
Exploring internal crisis communication in multicultural environments: A study among Danish managers
Purpose – The purpose of this paper is to explore managers’ perspectives on and practices of internal crisis communication in multicultural environments. Design/methodology/approach – After a reviewExpand
Balancing Transparency and Privacy in a University Sexual Misconduct Case: A Legal Public Relations Case Study
In 2016, the University of Kentucky became embroiled in an open records debate with its student newspaper, The Kentucky Kernel. Following a professor’s resignation amid a sexual misconductExpand
Developing a Strategic Model of Internal Crisis Communication: Empirical Evidence from Nigeria
ABSTRACT The internal aspects of crisis communication have been identified as a growing area of research in crisis management; however, there remains a paucity of empirical studies dedicated to thisExpand
A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda
Abstract This article seeks to provide an evidence-based set of recommendations for the development of an intercultural crisis communication (ICC) research agenda with three goals. First, to provideExpand


Ethics of Justice and Care in Corporate Crisis Management
Despite the importance of ethics in corporate crisis management, they have received limited attention in the academic literature. This article contributes to the evolving conversation on ethics inExpand
Information and Compassion in Crisis Responses: A Test of Their Effects
This article reports the results of an experimental study that tested the effect of compassion and instructing information in crisis response strategies on organizational reputation, honoringExpand
Approaches to Ethics for Corporate Crisis Management
The ethics of corporate crisis management is a seriously underdeveloped field. Among recent proposals in the area, two contributions stand out: Seeger and Ulmer’s (2001) virtue ethics approach toExpand
Ethics and Corporate Social Responsibility: Why Giants Fall
Ethical Business Missteps: The Former and Current State of Affairs The Nature of Business and Managerial Ethics Understanding Corporate Citizenship: Social Responsibility, Responsiveness, andExpand
Attribution Theory as a guide for post-crisis communication research
Abstract The field of crisis communication is poised to take the next in its evolution. Now is the time to move beyond the limits of the case study methods that shape the field's development andExpand
An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation
Crisis management research is developing a solid line of research that examines the communicative responses of organizations in crisis. As we begin to address crisis responses, it is essential toExpand
Communicating with stakeholders During a Crisis
This study explores message strategies that are used by organizations during crises that involve technical details. Using the literature, the authors develop an integrative coding scheme that buildsExpand
Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control
Abstract This study attempts to provide empirical evidence for Coombs’ (2007) Situational Crisis Communication Theory (SCCT), which provides guidelines for matching crisis response strategies toExpand
A Feminist Reinterpretation of The Stakeholder Concept
Stakeholder theory has become one of the most important developments in the field of business ethics. While this concept has evolved and gained prominence as a method of integrating ethics into theExpand
Corporate and Stakeholder Responsibility: Making Business Ethics A Two-Way Conversation
In this article we revisit the notion of stakeholder responsibil ity as a way to highlight the role that stakeholders have in creating an ethical business context. We argue for modifying theExpand