An Empirical Investigation of the Determinants of User Acceptance of Internet Banking

@article{Chau2003AnEI,
  title={An Empirical Investigation of the Determinants of User Acceptance of Internet Banking},
  author={Patrick Y. K. Chau and Vincent S. Lai},
  journal={J. Org. Computing and E. Commerce},
  year={2003},
  volume={13},
  pages={123-145}
}
The growth in the use of the Internet as a distribution channel of products and services offered by various businesses has been phenomenal. One such application is Internet banking services. As more and more financial institutions are finding ways to utilize Internet technologies to launch Internet banking services, an important issue is to understand what factors will impact the decisions of customers in adopting the service. Based on Davis's technology acceptance model with 4 additional… CONTINUE READING

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