Ambulatory phonation monitoring in a sample of 92 call center operators.

@article{Cantarella2014AmbulatoryPM,
  title={Ambulatory phonation monitoring in a sample of 92 call center operators.},
  author={Giovanna Cantarella and Elisabetta Iofrida and Paola Boria and Simone Giordano and Oriana Binatti and Lorenzo Pignataro and Claudia Manfredi and Stella Forti and Philippe H. Dejonckere},
  journal={Journal of voice : official journal of the Voice Foundation},
  year={2014},
  volume={28 3},
  pages={393.e1-6}
}
OBJECTIVES The voice is a primary work tool for call center operators, but the main risk factors for voice disorders in this category have not yet been clarified. This study aimed to analyze the vocal behavior in call center operators and search for correlations between the daily voice dose and the self-perceived voice-related handicap. STUDY DESIGN Prospective. SUBJECTS AND METHODS Ninety-two call center operators (aged 24-50 years) underwent ambulatory phonation monitoring during a… CONTINUE READING
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