Alternative dispute resolution programs in health care: a study of organizational utilization.

Abstract

The hyperturbulence in today's health care environment acts as a primer that escalates the frequency and severity of business conflicts. Several alternative dispute resolution (ADR) programs are described, with ADR suggested as a viable approach in assisting organizations in resolving conflicts. The data indicate that all of the health care organizations… (More)

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@article{Rotarius1999AlternativeDR, title={Alternative dispute resolution programs in health care: a study of organizational utilization.}, author={Timothy Rotarius and Aaron Liberman and Karin Osterman and Phil E. Putnam}, journal={The Health care supervisor}, year={1999}, volume={17 3}, pages={63-71} }