All That's Happening behind the Scenes: Putting the Spotlight on Volunteer Moderator Labor in Reddit

@inproceedings{Li2022AllTH,
  title={All That's Happening behind the Scenes: Putting the Spotlight on Volunteer Moderator Labor in Reddit},
  author={Hanlin Li and Brent J. Hecht and Stevie Chancellor},
  booktitle={ICWSM},
  year={2022}
}
Online volunteers are an uncompensated yet valuable labor force for many social platforms. For example, volunteer con- tent moderators perform a vast amount of labor to maintain online communities. However, as social platforms like Reddit favor revenue generation and user engagement, modera- tors are under-supported to manage the expansion of online communities. To preserve these online communities, developers and researchers of social platforms must account for and support as much of this… 

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