Aligning goals and services through goal and business modelling

@article{Andersson2009AligningGA,
  title={Aligning goals and services through goal and business modelling},
  author={Birger Andersson and Paul Johannesson and Jelena Zdravkovic},
  journal={Inf. Syst. E-Business Management},
  year={2009},
  volume={7},
  pages={143-169}
}
E-services are used as the cornerstones for modelling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of eservices have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on their ability to work as a medium for the exchange of business values. In this paper, we present an approach that… CONTINUE READING

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