Corpus ID: 227184033

Algorithmic Management of Work on Online Labor Platforms: When Matching Meets Control

  title={Algorithmic Management of Work on Online Labor Platforms: When Matching Meets Control},
  author={Mareike Moehlmann and Lior Zalmanson and O. Henfridsson and R. Gregory},
Online labor platforms (OLPs) can use algorithms along two dimensions: matching and control. While previous research has paid considerable attention to how OLPs optimize matching and accommodate market needs, OLPs can also employ algorithms to monitor and tightly control platform work. In this paper, we examine the nature of platform work on OLPs, and the role of algorithmic management in organizing how such work is conducted. Using a qualitative study of Uber drivers’ perceptions, supplemented… Expand
Algorithms in the Driver's Seat: Explaining Workers' Reactions to Algorithmic Control
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