Agent-Based Business Process Management

@article{Jennings1996AgentBasedBP,
  title={Agent-Based Business Process Management},
  author={Nicholas R. Jennings and Peyman Faratin and M. J. Johnson and Timothy J. Norman and Peter O'Brien and Mark E. Wiegand},
  journal={Int. J. Cooperative Inf. Syst.},
  year={1996},
  volume={5},
  pages={105-130}
}
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services. 
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