After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices.

@article{Poole1993AfterhoursTC,
  title={After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices.},
  author={Steven R. Poole and Barton D Schmitt and T B Carruth and A Peterson-Smith and M Slusarski},
  journal={Pediatrics},
  year={1993},
  volume={92 5},
  pages={670-9}
}
BACKGROUND After-hours telephone calls are a stressful and frustrating aspect of pediatric practice. At the request of private practice pediatricians in Denver, a metropolitan area-wide system was created to manage after-hours pediatric telephone calls and after-hours patient care. This system, the After-Hours Program (AHP), uses specially trained pediatric nurses with standardized protocols to provide after-hours telephone triage and advice for the patients of 92 Denver pediatricians… CONTINUE READING