Affective and Instrumental Communication in Primary Care Interactions: Predicting the Satisfaction of Nursing Staff and Patients

@article{Haskard2009AffectiveAI,
  title={Affective and Instrumental Communication in Primary Care Interactions: Predicting the Satisfaction of Nursing Staff and Patients},
  author={Kelly B. Haskard and Maryanne R. Dimatteo and John Heritage},
  journal={Health Communication},
  year={2009},
  volume={24},
  pages={21 - 32}
}
Verbal and nonverbal communication between nursing staff and patients has received scant research attention. This study examined patients' and nursing staff members' global affective and instrumental communication, mutual influence, and relationship to postvisit satisfaction. This study employed ratings of videotaped primary care visits of 81 nursing staff members with 235 patients, and assessed communication in 2 channels: nonverbal visual and speech including vocal tone. Communication channel… 
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66 Citations
Highly Influential Citations
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Background Citations
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Methods Citations
2
Results Citations
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66 Citations

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