Corpus ID: 160028984

Advocacy Drives Growth Customer Advocacy Drives UK Business Growth

  title={Advocacy Drives Growth Customer Advocacy Drives UK Business Growth},
  • Published 2006
  • Word of mouth is found to predict sales growth for retail banks, car manufacturers, mobile phone networks and supermarkets in the UK. A telephone survey of a random sample of 1256 adult consumers in the UK found that both word of mouth advocacy rates (as measured by the Net Promoter® score) and negative word of mouth were statistically significant predictors of annual 2003-2004 sales growth (Pearson’s correlation coefficients of r=.484 and significance of p < .01 for Net Promoter score, and r… CONTINUE READING
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