Advances in Benchmarking to Improve Water Utility Operations: A Review of Six IWA Books

Abstract

Six recent publications by the International Water Association underscore the growing importance of quantitative studies of water utilities for identifying (1) performance patterns, (2) trends in key indicators, and (3) best practice. Since each author takes a different cut through the problem of performance measurement and incentives for improvement, the… (More)

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@inproceedings{Berg2012AdvancesIB, title={Advances in Benchmarking to Improve Water Utility Operations: A Review of Six IWA Books}, author={Sanford V. Berg}, year={2012} }