Adoption of online public grievance redressal system in India: Toward developing a unified view

@article{Rana2016AdoptionOO,
  title={Adoption of online public grievance redressal system in India: Toward developing a unified view},
  author={Nripendra P. Rana and Yogesh Kumar Dwivedi and Michael D. Williams and Vishanth Weerakkody},
  journal={Computers in Human Behavior},
  year={2016},
  volume={59},
  pages={265-282}
}
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