Addressing the paradoxes of satisfaction with hospital care.

  title={Addressing the paradoxes of satisfaction with hospital care.},
  author={Vicky Papanikolaou and Spyridoula Ntani},
  journal={International journal of health care quality assurance},
  volume={21 6},
PURPOSE The purpose of this paper is to assess patient satisfaction in Greek public hospitals. DESIGN/METHODOLOGY/APPROACH In total, 367 patients participated in the study with a minimum of three days stay at the hospital. Measures included overall satisfaction, satisfaction with medical and nursing staff, satisfaction with room facilities, waiting times, extra costs. Information was also collected concerning sex, age, education, salary and length of stay in the hospital. Participants were… CONTINUE READING

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