• Published 2015

Addressing Usability and UX in Call for Tender for IT Products

@inproceedings{Lanzilotti2015AddressingUA,
  title={Addressing Usability and UX in Call for Tender for IT Products},
  author={Rosa Lanzilotti and Maria Francesca Costabile},
  year={2015}
}
A body of research in literature has demonstrated the benefits for software companies of adopting methods to address usability and user experience. However, as revealed by the very poor usability of many software systems, companies very often do not consider such methods in their development practices. From our previous studies it emerged that one of the reason is that usability and UX are quality requirements not formally established in the Call for Tender (CfT) for developing software… CONTINUE READING

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