Adaptive Retrieval and Composition of Socio-Semantic Content for Personalised Customer Care

@inproceedings{Steichen2010AdaptiveRA,
  title={Adaptive Retrieval and Composition of Socio-Semantic Content for Personalised Customer Care},
  author={Ben Steichen and Vincent P. Wade},
  year={2010}
}
The parallel rise of the Semantic and Social Web provides unprecedented possibilities for the development of novel search system architectures. However, many traditional search systems have so far followed a simple one-size-fits-all paradigm by ignoring the different user information needs, preferences and intentions. In the last number of years, we have begun to see initial evidence that personalisation may be applied within web search engines, however little detail has been published other… CONTINUE READING

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