Acting to know: improving creativity in the design of mobile services by using performances

  title={Acting to know: improving creativity in the design of mobile services by using performances},
  author={Kari Kuutti and Giulio Jacucci and Carlo Iacucci},
  booktitle={Creativity & Cognition},
The paper contrasts two views on knowing: those of the observer and the active actor in a situation. The paper suggests that there are design cases where performance can produce different knowledge. The paper reviews the use of performances in theatre and discusses a technique to use performances in the design of mobile services. The technique is illustrated by example. The session are analysed to describe creativity and knowledge of participants. 
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