Achieving Electric Restoration Logistical Efficiencies During Critical Infrastructure Crisis Response: A Knowledge Management Analysis

@article{Durbin2010AchievingER,
  title={Achieving Electric Restoration Logistical Efficiencies During Critical Infrastructure Crisis Response: A Knowledge Management Analysis},
  author={Teresa Durbin and Murray Eugene Jennex and Eric G. Frost and Robert Judge},
  journal={Int. J. Inf. Syst. Crisis Response Manag.},
  year={2010},
  volume={2},
  pages={36-50}
}
The technology used in citizen-to-authority emergency calls is based on traditional telephony, that is, circuitswitched systems. However, new standards and protocols are being developed by the Internet Engineering Task Force (IETF) to allow emergency communications over packet switched networks, such as the Internet. This architecture is known as Next Generation-9-1-1 (NG-911). In this paper, the authors present lessons learned from experiments on the IETF standard called Location to Service… 
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