ATM , Internet Banking and Mobile Banking Services in a Digital Environment : The Egyptian Banking Industry

  title={ATM , Internet Banking and Mobile Banking Services in a Digital Environment : The Egyptian Banking Industry},
  author={Rasha Abd El. Aziz and Mohmaed Saleh Abou and Youssef and Saba Pacha and Miran Ismail Hussien},
  • Rasha Abd El. Aziz, Mohmaed Saleh Abou, +2 authors Miran Ismail Hussien
  • Published 2014
E-services are revolutionizing the way business is conducted in banking industry. Banks are trying to provide a variety of self-service channels such as Automated Teller Machines (ATM,) Internet banking and Mobile Banking (m-banking) in order to increase customer convenience, reduce costs and maintain profitability. This paper proposes a framework to explore and compare the dimensions and barriers that affect consumer’s intention to use or adopt different self-service banking technologies in… CONTINUE READING

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