Corpus ID: 133598784

ASSESSING BUS SERVICE QUALITY BASED ON PUBLIC PERCEPTION : A CASE STUDY IN CHITTAGONG CITY

@inproceedings{Islam2018ASSESSINGBS,
  title={ASSESSING BUS SERVICE QUALITY BASED ON PUBLIC PERCEPTION : A CASE STUDY IN CHITTAGONG CITY},
  author={Md. Ariful Islam and Mehrab Ibne Hasan and Prasanjit Das and Farzana Rahman},
  year={2018}
}
This paper proposes a methodology for evaluating the quality of service perceived by users of a bus transit service. Even though bus service plays crucial role for transportation of significant number of people in emerging cities, their services are frequently insufficient to meet demand. A quality service is necessary to retain the users and to attract new user for using public transport more, rather than the individual transport to reduce traffic congestion. The main aim of this paper is to… Expand

References

SHOWING 1-10 OF 27 REFERENCES
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City
Bus systems provide a versatile form of public transportation with the flexibility to serve a variety of access needs throughout an urban area. Efficient operation of the public transport is a keyExpand
AN ASSESSMENT OF THE QUALITY OF INTRA-URBAN BUS SERVICES IN THE CITY OF ENUGU, ENUGU STATE, NIGERIA
Despite the vital role that buses are able to play in any urban area, their services are frequently insufficient to meet demand and the services that are provided suffer from low output. This paperExpand
Bus Services in Dhaka City - Users' Experiences and Opinions
Buses are the only available organized mass public transport system in Dhaka. However, the city is planning to have bus rapid transit (BRT) systems and metro systems to cater the increasing demandExpand
PASSENGER’S SATISFACTION WITH PUBLIC BUS TRANSPORT SERVICES IN GHANA: A CASE STUDY OF KUMASI–ACCRA ROUTE
Road transport forms part of the daily activities of individuals and it is the principal mode of transport in Ghana. In many parts of the world, individuals tend to use their private vehicles due toExpand
Perceived service quality in bus transit service: A structural equation approach
TLDR
The Overall Service Quality of a public transport system has been jointly explained by these two overall evaluations when a Structural Equation Model (SEM) approach is adopted. Expand
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
This paper proposes a tool for measuring customer satisfaction in public transit. Specifically, a structural equation model is formulated to explore the impact of the relationship between globalExpand
The Empirical Study of Public Transport Passengers' Behavioral Intentions: The Roles of Service Quality, Perceived Sacrifice, Perceived Value, and Satisfaction (Case Study: Paratransit Passengers in Jakarta, Indonesia)
Behavioral intentions have been much discussed in marketing literature. Surprisingly, except for airline industry, few studies have been found in transportation industries. This paper studies theExpand
Bus Quality Partnerships, Modal Shift and Traffic Decongestion
A more sustainable transport system requires effective alternatives to private cars. Despite more than 40 years of declining use, buses are still the main form of local public transport outsideExpand
MEASURING SERVICE QUALITY IN SCHEDULED BUS SERVICES
TLDR
The service quality index (SQI) provides an operationally appealing measure of service effectiveness to assist regulators in administering and monitoring a performance assessment regime and operators in improving customer service. Expand
Service quality––developing a service quality index in the provision of commercial bus contracts
The measurement of service quality continues to be a challenging research theme and one of great practical importance to service providers and regulatory agencies. The key challenges begin with theExpand
...
1
2
3
...