• Corpus ID: 133598784

ASSESSING BUS SERVICE QUALITY BASED ON PUBLIC PERCEPTION : A CASE STUDY IN CHITTAGONG CITY

@inproceedings{Islam2018ASSESSINGBS,
  title={ASSESSING BUS SERVICE QUALITY BASED ON PUBLIC PERCEPTION : A CASE STUDY IN CHITTAGONG CITY},
  author={Md. Ariful Islam and Mehrab Ibne Hasan and Prasanjit Das and Farzana Rahman},
  year={2018}
}
This paper proposes a methodology for evaluating the quality of service perceived by users of a bus transit service. Even though bus service plays crucial role for transportation of significant number of people in emerging cities, their services are frequently insufficient to meet demand. A quality service is necessary to retain the users and to attract new user for using public transport more, rather than the individual transport to reduce traffic congestion. The main aim of this paper is to… 

Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway

: In developing country like Bangladesh, service quality improvement in public transportation is essential. That is why; we need strategic planning & adopting a quality management system for

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