AI-driven public services and the privacy paradox: do citizens really care about their privacy?

  title={AI-driven public services and the privacy paradox: do citizens really care about their privacy?},
  author={Jurgen Willems and Moritz Schmid and Dieter Vanderelst and Dominik Vogel and Falk Ebinger},
  journal={Public Management Review},



From external provision to technological outsourcing: lessons for public sector automation from the outsourcing literature

Automation is not new, but the possibilities for automation have been significantly expanded in recent years through advancements in artificial intelligence. Such technologies may drive some improv...

Algorithmization of Bureaucratic Organizations: Using a Practice Lens to Study How Context Shapes Predictive Policing Systems

This study conducted a comparative empirical analysis of predictive policing in Berlin and Amsterdam through in-depth qualitative research and identified two emergent patterns: the ‘algorithmic cage’ (Berlin, more hierarchical control) and the “algorithmmic colleague” (Amsterdam, room for professional judgment).

Accountable Artificial Intelligence: Holding Algorithms to Account

  • M. Busuioc
  • Computer Science
    Public administration review
  • 2021
Drawing on a decidedly public administration perspective, and given the current challenges that have thus far become manifest in the field, the implications of these systems, and the limitations they pose, for public accountability are mapped out.

Smart Technology and the Emergence of Algorithmic Bureaucracy: Artificial Intelligence in UK Local Authorities

In recent years, local authorities in the UK have begun to adopt a variety of ‘smart’ technological changes to enhance service delivery. These changes are producing profound impacts on the structure

Representative Bureaucracy and Attitudes Toward Automated Decision Making

The theory of representative bureaucracy posits that citizens will view policy and service delivery more favorably if public servants share their background characteristics. However, automation is

Collaborative innovation and human-machine networks

ABSTRACT As technology and automation are increasingly introduced to the public sector, the design of technology starts to influence how and with whom the public organizations collaborate.

The potential impacts of digital technologies on co-production and co-creation

ABSTRACT Despite growing interest in the potential of digital technologies to enhance co-production and co-creation in public services, there is a lack of hard evidence on their actual impact.

Artificial Intelligence, Discretion, and Bureaucracy

This essay highlights the increasing use of artificial intelligence (AI) in governance and society and explores the relationship between AI, discretion, and bureaucracy. AI is an advanced information

Marketing robot services in hospitality and tourism: the role of anthropomorphism

ABSTRACT Humanoid robots should play an increasing role in hospitality and tourism services. Anthropomorphic – human like – characteristics seem critical component to consumers accepting robotic