Corpus ID: 60031521

A volunteer rostering problem: scheduling of moderators to provide optimal coverage in an on-line chess website

@inproceedings{Buisbergen2012AVR,
  title={A volunteer rostering problem: scheduling of moderators to provide optimal coverage in an on-line chess website},
  author={Marilize Van Buisbergen},
  year={2012}
}
ChessCube is a global chess website which uses volunteer moderators to monitor chat rooms and provide assistance to users. The current moderator management approach used by ChessCube is causing chat rooms to be under-monitored and existing moderators to be under-utilised. This project aims to change the way ChessCube manages its moderators by introducing Operations Research related concepts to the moderator management process to improve the coverage provided by existing moderators, as well as… Expand

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