A thematic analysis of messages posted by moderators within health-related asynchronous online support forums.


OBJECTIVE To identify and describe the activities performed by online support community moderators. METHODS A total of 790 messages were downloaded for analysis. Messages were written by 59 moderators from 6 forums that represent a diverse range of conditions (arthritis, complex regional pain syndrome, Crohn's disease, depression, diabetes and Huntington… (More)
DOI: 10.1016/j.pec.2017.04.008


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