A taxonomy of requests by patients (TORP): a new system for understanding clinical negotiation in office practice.

@article{Kravitz1999ATO,
  title={A taxonomy of requests by patients (TORP): a new system for understanding clinical negotiation in office practice.},
  author={Richard L. Kravitz and Robert A. Bell and Carol E. Franz},
  journal={The Journal of family practice},
  year={1999},
  volume={48 11},
  pages={
          872-8
        }
}
BACKGROUND The goal of our investigation was to facilitate research on clinical negotiation between patients and physicians by developing a reliable and valid classification system for patients' requests in office practice. METHODS We developed the Taxonomy of Requests by Patients (TORP) using input from researchers, clinicians, and patient focus groups. To assess the system's reliability and validity, we applied TORP to audiotaped encounters between 139 patients and 6 northern California… CONTINUE READING

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