A survey on service quality description

  title={A survey on service quality description},
  author={Kyriakos Kritikos and Barbara Pernici and Pierluigi Plebani and Cinzia Cappiello and Marco Comuzzi and Salima Benbernou and Ivona Brandic and Attila Kert{\'e}sz and Michael Parkin and Manuel Carro},
  journal={ACM Comput. Surv.},
Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a composition of services, where a service is defined as either a software or a software-support (i.e., infrastructural) service which is available on any type of network or electronic channel. The goal of this article is to compare the approaches to QoS description in the literature, where several… CONTINUE READING
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