A survey of software learnability: metrics, methodologies and guidelines

@inproceedings{Grossman2009ASO,
  title={A survey of software learnability: metrics, methodologies and guidelines},
  author={Tovi Grossman and George W. Fitzmaurice and Ramtin Attar},
  booktitle={CHI},
  year={2009}
}
It is well-accepted that learnability is an important aspect of usability, yet there is little agreement as to how learnability should be defined, measured, and evaluated. In this paper, we present a survey of the previous definitions, metrics, and evaluation methodologies which have been used for software learnability. Our survey of evaluation methodologies leads us to a new question-suggestion protocol, which, in a user study, was shown to expose a significantly higher number of learnability… CONTINUE READING
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