A strategic approach to making sense of the “wicked” problem of ERM

  title={A strategic approach to making sense of the “wicked” problem of ERM},
  author={J. McLeod and S. Childs},
  journal={Records Management Journal},
Purpose – The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense‐making tool. It re‐conceptualises the ERM challenge by understanding the nature of the people issues. This supports decision making about the most appropriate tactics to adopt to effect positive change.Design/methodology/approach – Cynefin was used to synthesise qualitative data from an empirical research project that… Expand
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