A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.

@article{Rivera2014ASS,
  title={A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.},
  author={A. Joy Rivera},
  journal={Applied ergonomics},
  year={2014},
  volume={45 3},
  pages={747-56}
}
The purpose of this study was to understand the cognitive processes underlying nurses' decision to interrupt other nurses. The Institute of Medicine (2000) reported that interruptions are likely contributors to medical errors. Unfortunately, the research to date has been quite homogenous, focusing only on the healthcare provider being interrupted, ignoring the true complexities of interruptions. This study took a socio-technical approach being the first to examine interruptions from the… CONTINUE READING

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