A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.

Abstract

The purpose of this study was to understand the cognitive processes underlying nurses' decision to interrupt other nurses. The Institute of Medicine (2000) reported that interruptions are likely contributors to medical errors. Unfortunately, the research to date has been quite homogenous, focusing only on the healthcare provider being interrupted, ignoring… (More)
DOI: 10.1016/j.apergo.2013.08.009

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Cite this paper

@article{Rivera2014ASS, title={A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.}, author={Antonia J. Rivera}, journal={Applied ergonomics}, year={2014}, volume={45 3}, pages={747-56} }