A simple method on staff scheduling in multi-skill call center


Staff scheduling in call center has been proved to be a typical NP-Hard problem. It brings much more challenges under multi-skill. Considering the properties of the multi-skill call center, a new viewpoint of understanding multi-skill was generated. Based on the new viewpoint and a reasonable assumption, a linear integer programming model, which has… (More)

6 Figures and Tables


  • Presentations referencing similar topics