A service-oriented management framework for telecom operation support systems

  title={A service-oriented management framework for telecom operation support systems},
  author={Ing-Yi Chen and Guo-Kai Ni and Cheng-Hwa Kuo and Chau-Young Lin},
  journal={2010 7th International Conference on Service Systems and Service Management},
Information systems are among the tools most frequently used by businesses in delivering and maintaining services. Yet the challenges faced by enterprises using information technology are not exclusively linked to system development, but are also derived from system operation and management. This paper describes a solution that was developed to address the importance of service operation management. The framework presented here was implemented by the Chunghwa Telecom Company in an effort to… CONTINUE READING


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