A service-oriented management framework for telecom operation support systems

@article{Chen2010ASM,
  title={A service-oriented management framework for telecom operation support systems},
  author={Ing-Yi Chen and Guo-Kai Ni and Cheng-Hwa Kuo and Chau-Young Lin},
  journal={2010 7th International Conference on Service Systems and Service Management},
  year={2010},
  pages={1-5}
}
Information systems are among the tools most frequently used by businesses in delivering and maintaining services. Yet the challenges faced by enterprises using information technology are not exclusively linked to system development, but are also derived from system operation and management. This paper describes a solution that was developed to address the importance of service operation management. The framework presented here was implemented by the Chunghwa Telecom Company in an effort to… CONTINUE READING

Citations

Publications citing this paper.

References

Publications referenced by this paper.
Showing 1-9 of 9 references

Monitoring Framework for End-to-End Service Management in Wired and Wireless Networks", the 2008

  • M. Sidibé, A. Mehaoua, QoS
  • IEEE International Conference on Computer Systems…
  • 2008
1 Excerpt

A Conceptual Model of IT Service Problem Management

  • M. Ja ntti, A. Eerola
  • International Conference on Service Systems and…
  • 2006
1 Excerpt

An Agent - based Grid Monitoring System Featuring Dynamic and On - demand Sensor Deployment and Management " , the 2005 International Conference on Semantics

  • A. Mehaoua
  • QoS Monitoring Framework for EndtoEnd Service…

Similar Papers

Loading similar papers…