A sad story: The case of constrained infrastructures caused by IT

  title={A sad story: The case of constrained infrastructures caused by IT},
  author={Stefan Henningsson and Helle Zinner Henriksen},
Customs is one domain which has faced the need for information systems in a globalizing world. In customs there is a need for close collaboration between business and government in order to build robust technological infrastructures supporting processes related to export and import of goods. This has led to a move towards eCustoms. This case study reports from a longitudinal study of a Danish exporter which has faced the challenges of implementing eCustoms in its daily operations. The… CONTINUE READING

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