A risk management program based on full disclosure and trust: does everyone win?

@article{Kraman2001ARM,
  title={A risk management program based on full disclosure and trust: does everyone win?},
  author={Steve S. Kraman},
  journal={Comprehensive therapy},
  year={2001},
  volume={27 3},
  pages={253-7}
}
When a patient is harmed by an error or negligence, hospitals tend to treat the patient as a threat. There is now theoretical and experiential evidence that full-disclosure, apology and fair compensation may protect all parties at lower cost. 

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